Privacy Policy | NeuralNet

1. Overview and roles

NeuralNet is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you use the Services.

For account, billing, and platform operations, NeuralNet acts as a data controller. For customer workloads, NeuralNet acts as a data processor on behalf of the customer. See our Data Processing Agreement for details.

2. Information we collect

Account data: name, email, company, and authentication details.
Billing data: billing address, tax identifiers, invoices, and payment status.
Usage data: instance activity, resource usage, and performance metrics.
Device and log data: IP address, browser, OS, and access logs.
Support communications, feedback, and troubleshooting information.
Provider data: node metadata and operational information from providers.

3. How we use information

Provide and operate the Services, including provisioning compute resources.
Authenticate users and prevent fraud, abuse, or security incidents.
Process payments, invoices, and tax obligations.
Improve reliability, performance, and user experience.
Communicate service updates, incident notices, and support responses.
Comply with legal obligations and enforce our Terms.

4. Legal bases (GDPR)

Contract performance: to deliver the Services you request.
Legitimate interests: security, fraud prevention, and service improvement.
Legal obligation: tax, accounting, and compliance requirements.
Consent: where required for optional communications.

5. Sharing and disclosures

We share data with service providers that support infrastructure, payments, email delivery, monitoring, and security. We may share limited data with providers to deliver compute workloads. We do not sell personal data.

We may disclose data to comply with legal requirements or protect the rights and safety of NeuralNet, customers, providers, and users.

6. International transfers

If data is transferred outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

7. Data retention

We retain personal data only as long as necessary for the purposes described above, including legal, accounting, and dispute resolution requirements.

8. Security

We implement technical and organizational measures such as encryption in transit, access controls, logging, monitoring, and incident response procedures.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your data, and to data portability. You may also lodge a complaint with your supervisory authority.

10. Cookies and tracking

We use necessary cookies and local storage for authentication and preferences. See our Cookie Policy for details.

11. Contact

If you have questions about this Privacy Policy, contact neuralnetx.ai@gmail.com.